Mick Jaspers
Mick Jaspers
Head of Services and Support
I’ve worked for M&I since 2010 in various capacities, so I know everything the company has to offer. If I had to describe myself in a sentence, it'd be “Always on and full of ideas!”. I’m always thinking of new ways of improvement.
What’s your M&I story?
“Within my role, I’m always trying to find a way to serve our customers better and get the most out of our solutions.”
I joined M&I in 2010 as a support engineer. Since then, I’ve had several different roles, such as project and product management. That’s allowed me to gain a in-depth understanding of all of the different business functions, which in turn, enables me to perform better in my current role as Head of Services and Support.
What training do you have?
I studied IT, and I’ve also gained various project management certifications over the years. I’ve also been working at M&I for a long time, which means I’ve gained plenty of on-the-job, hands-on experience of working with different departments and teams.
What do you like best about working at M&I?
“Being able to ship, maintain and support our solutions on a premium level makes me proud.”
The thing I like best about working at M&I is my ability to change and test different strategies to serve our customers much better. That means we can ensure that every customer gets the best possible experience of using our products, and we can tweak our support and service strategies based on what our customers need the most.
What do you like doing in your free time?
Work is always busy, but I love to make time to relax two. My favourite thing is to spend as much time as possible with my wife and two kids. I also enjoy learning new things, reading books and playing soccer. I’m also always on the lookout for new programming languages to learn for my home automation project.
What’s your favourite page on the site?
Clients
My favourite page on the site is the one which showcases all of our clients. Our mission-critical products are helping all of these customers 365 days a year. That’s a great feeling – and I can't wait to see the list grow as we expand to more markets around the world.
